Taking a legendary in-store experience online.
We were invited to redesign & architect Britain’s favourite online store. Hamley’s in-store experience is legendary, and we were charged with bring this online. We started with some heavy analytics and user questionnaires, to understand what the client wants, and what they are motivated to buy. From this we cut the product skew from 2000 items to 200 then made it easier to find the perfect toy with a recommendation engine. Up selling was really important, Thus gift wrapping & batteries options were central to the basket process.
Creative Direction / Information Architecture
User flows / Wireframes / Art Direction / Design